Certified Manager of Quality/OE

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional quality manager who is a leader and champion of process improvement initiatives. The CQM/OE is that person who is able to motivate and evaluate staff, manage projects and human resources, analyse financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.

The CQM/OE’s role can be summarised as follows:

facilitate and lead team efforts to establish and monitor customer/supplier relations
support strategic planning and deployment initiatives
help develop measurement systems to determine organizational improvement.

Course Outline

The CQM/OE body of knowledge is outlined below:

I. Leadership

Organizational Structures and Culture
Leadership Challenges
Teams and Team Processes
ASQ Code of Ethics

II. Strategic Development and Deployment

Strategic Planning Models
Business Environment Analysis
Strategic Plan Deployment

III. Management Elements and Methods

Management Skills and Abilities
Communications Skills and Abilities
Project Management
Quality Systems
Quality Models and Theories

IV. Quality Management Tools

Problem-Solving Tools
Process Management
Measurement: Assessment and Metrics

V. Customer-Focuses Organisations

Customer Identification and Segmentation
Customer Relationship Management

VI. Supply Chain Management

Supplier Selection
Supplier Communications
Supplier Performance
Supplier Improvement
Supplier Certification, Partnerships and Alliances
Supplier Logistics

VII. Training and Development

Training Plans
Needs Analysis
Training Materials/Curriculum Development & Delivery
Training Effectiveness and Evaluation

Pre-requisites

The ASQ’s prequisite Education and/or Experience requirements to sit the CQM/OE exam are as follows:

“You must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.

If you’ve been certified by ASQ as a Quality Auditor, Reliability Engineer, Software Quality Engineer, or Quality Engineer, experience used to qualify for certification in these fields applies to certification as a Manager of Quality/Organizational Excellence, as long as the 10-year minimum requirement is met.

If you have completed a degree from a college, university, or technical school with accreditation accepted by ASQ, part of the 10-year experience requirement will be waived(only one of these waivers may be claimed):

Diploma from a technical or trade school—one year will be waived
Associate degree—two years waived
Bachelor’s degree—four years waived
Master’s or doctorate—five years waived

Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.”

Enrolment

Places on this course are limited to 10 participants. Click here to Download Registration Form or request an application form by sending an e-mail to info@globalbusiness.ie.

Attendance

1 day per week

Duration

15 Days

Fees

€5,000