Certified Quality Technician

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The Certified Quality Technician analyses and solves quality problems, prepares inspection plans, procedures and instructions, performs audits and can apply fundamental statistical methods for statistical process control. This course is designed to cover all modules of the American Society for Quality’s Body of Knowledge (BoK) for the Certified Quality Technician examination.

Course Outline

I. Quality Concepts

  1. Customers and Suppliers
  2. Quality principles for products and processes
  3. Quality standards, requirements, andspecifications
  4. Cost of quality (COQ)
  5. Six Sigma
  6. Continuous improvement techniques

II. Team Functions

  1. Meeting management
  2. Team development
  3. Team stages
  4. Globalization

III. General Statistical Concepts

  1. Terminology
  2. Frequency distributions
  3. Design of experiments (DOE)
  4. Reliability

IV. Statistical Computations

  1. Measures of Centrallity and Dispersion
  2. Statistical Inference
  3. Confidence Limits
  4. Probability
  5. Student’s t Distribution
  6. Analysis of Variance (ANOVA)

V. Control Charts

  1. Techniques and applications
  2. Control limits vs. specification limit
  3. Variables and Attributes Charts
  4. Rational Subgroups
  5. Pre-Control

VI. Metrology and Calibration

  1. Hand Tools
  2. Optical Tools
  3. Coordinate Measuring Machines
  4. Force Measurement tools
  5. Gage Repeatability and Reproducibility
  6. Calibration Intervals
  7. Calibration Error
  8. Customer-supplied M&TE

VII. Inspection and Test

  1. Blueprint Reading & Interpretation
  2. Inspection Concepts
  3. Inspection Techniques and Processes
  4. Sampling

VIII. Quality Audits

  1. Audit Types
  2. Audit Components
  3. Audit Tools & Techniques

IX. Preventive and Corrective Action

  1. Design FMEA
  2. Process FMEA
  3. Mistake-proofing
  4. Elements of corrective action
  5. Failure analysis and root cause analysis
  6. Non-conforming Material
  7. Material Review Process

Examination Schedule

All examinations are set and marked by the ASQ. The CQT examinations are held in March and October each year. The CQT examination is an open book examination comprising 100 multiple-choice questions and lasts 4 hours. Candidates must meet ASQ’s prerequisite requirements to sit this exam. Contact us for more details.


Places on this course are limited to 10 participants. Click here to Download Registration Form or request an application form by sending an e-mail to info@globalbusiness.ie.


1 day per week


7 Days



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